Very deceiving in there marketing brochures and the way they act once they have lured you in. They sent out these flyers in the mail that had a scratch off ticket for prizes. My 88 year old boss received one in the mail and he scratched it off and it said he one $2000.00 dollars! Well he called over there and they told him that yes he had won the prize, I thought it was too good to be true so I made him call back, again they told him that yes he had won, the next day our store manager called Arizona Dodge and spoke with someone there and explained the situation and again she was told that "Yes" he had won the money, September 15 I drive him from Tucson AZ to Safford AZ, when we get there we are greeted politely by a salesman named Cody, once he is told the reason for our visit he tells us that the contest rules have changed and that we had to match a number on the prize board they had inside, nobody had mentioned anything about matching a number when the long distance calls were made, the sales associate got very sarcastic with us and another Sales Associate intervened and gave my boss a $2.00 bill for his efforts, What a joke, deceptive advertising is not a good business and preying on the elderly should be a crime!. Avoid this dealership, Arizona Dodge a business without scruples.
Stopped in just to see if the service department could take a quick look to tell us why the check engine light on our Dodge was on. Took the tech less than five minutes and they charged us $90. Perhaps we should have been better consumers and asked before hand about the charge or perhaps the service writer should have told us. If we only knew the cost for this we would not have done it. Was going to go there for repairs and other service but forget it now.
Super disappointed with the whole experience we had. We went in to possibly trade in our car. We wanted to get a trade in value for our car. A man went outside and check it out and asked to drive it just to make sure everything was good. Well, he smoked in it. To say I was mad was an understandment, but I let it go. We didn’t find a truck that day so we left. We got a call a week or so later saying they had good news and we needed to come in so we can in ran the same numbers on the same truck (there was no new news) and they told us it was going to be over $100 more a month than what they had told us previously a week ago. To top it all off I have just received two letters in the mail from different banks saying we applied for a huge loan. What!? So I called and was given no answers. I was told I would be called back and no one ever got back to me. We took our business to Kemptons right down the road and have been VERY satisfied.
So, I bought a car from Safford's Kempton Chevrolet, and I broke my key fob, right. So I took it back and asked if they could get me a replacement, and they said absolutely and had me a new fob in like 3 days.
They sent my car to Arizona Dodge to have the key programmed, and it took AZ Dodge THREE HOURS to program a single key fob! When they returned my car to Kempton for me, they had removed the Kempton sticker (that is on all the cars that Kempton sells) and had replaced it with an obnoxious Arizona Dodge sticker, and also replaced the Kempton license plate mount with an AZ Dodge one.
Arizona Dodge, if you can't sell your own vehicles, DO NOT put your advertisement on another dealers' customer's car. That is MY car and no one asked me to swap the sticker (I would've said no anyway).
The car is mine and it pissed me off that Arizona Dodge has the nerve to put their sticker on MY car, especially when they did not sell me the car in the first place! That's not right, trying to steal credit for a car sale that came from another dealer. That's slimey to me.
They didn't reset my message board and put a sticker on my tail gate and now I can't get it off without taking my paint off my truck. They tampered with parts that doesn't need service now have to get that part repaired but for damn sure I ain't taking my ride there ever again...NEVER EVER!!!!!!!!!!!!!!! They also need to randomly do drug test!!!!!!!!!
Arizona Dodge is a US Car Dealer based in Safford, Arizona. Arizona Dodge is located at 1623 W Thatcher Blvd, Safford, AZ 85546, USA.
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